FAQ

What is the dress code?

For Nightclub:
HQ2 Nightclub dress code is best described as upscale fashionable. We do not permit: hats, sandals, flip flops, sneakers, work boots, shorts, baggy clothing or athletic wear. Entry is always subject to management’s discretion.

For Beach Club:
Proper Attire Required:

Dress to impress, no baggy clothing, jeans, or basketball shorts.

Proper swim attire includes:

• Swimming suits

Prohibited apparel for sunbathing/swimming:

• No jeans or pants – guests may not swim/sunbathe fully clothed

• No undergarments allowed for sunbathing/swimming

• No torn or cut-off clothing

• No rips/stains on clothing

• No see-through bathing suits

• No offensive prints on clothing

• No chains or baggy clothing (jeans, shorts, etc.)

• No athletic gear

HQ2 Beach Club has a Zero Tolerance Policy. All persons and bags will be searched. The following items are prohibited:
• Weapons (any items that may be used to cause bodily harm)
• Controlled Substances
Sun lotion/spray
• Eye Drops/Nasal Sprays
• Gum/Mints/Breath Strips
• Outside Food, Drinks, or Liquids (this includes water bottles of any kind)
• Vitamins/Supplements
• Over the Counter Medications
• Cameras/Go Pros
• Wearable Technology (watches are permitted)
• Selfie Sticks
• Colognes/Perfumes
• Marijuana Products
• Cigarettes, Vaporizers “Vapes”/Chewing Tobacco
• Party Props

All entry is based on management’s discretion. Any person who refuses to comply with any regulation governing public bathing or swimming facility or any rule of that facility must be excluded from the premises.

What are the hours of operation?

HQ2 Beachclub is open from 11 a.m. to 6 p.m. (manager reserves right to change closing times depending on the day)

HQ2 Nightclub is open from 11 p.m. to 4am (manager reserves right to change closing times depending on the day)

How do I get to the pool?

HQ2 Beachclub is located at 500 Boardwalk Avenue in Atlantic City, NJ.  Entry to the Beachclub is located right off the boardwalk at Ocean Resort.

Where is the closest drop off from a ride-share or taxi?

Main valet at Ocean Resort.

What’s the age limit?

All guests must be 21 of age and older with valid i.d.

Where is the closest valet and self-park?

500 Boardwalk Avenue at Ocean Resort Casino.

Are you handicap/ADA accessible?

Of course! Should you require any additional assistance, please do not hesitate to ask one of our staff members on site.

What type of music will be played?

We will offer a variety of musical genres from today’s most influential electronic and top 40 artists.  Please check the events page for a schedule of specific events.

How do I find out about upcoming events?

All upcoming events are listed online www.hq2ac.com

Follow us on all social media @HQ2AC

Also sign up for our newsletter to be informed of events and pre-sale tickets launch dates.

What forms of payment do you accept?

Cash and all major credit cards ( Visa, Mastercard, American Express)

I.D. must match name on credit card.  NO EXCEPTIONS!

Traveling gift cards will not be accepted.

Am I allowed to bring in a bag?

Any oversized bags, backpacks, purses, or parcels are not permitted.  Small purses are allowed (maximum of 12×12).

All items and persons are subject to search.

What is the entrance procedure?

Upon entering the venue belongings are individually searched.  Please ensure you empty your pockets, take off your hat, and check all your compartments in your bag for any prohibited items above.  For quicker entry into the venue, please limit items you’re bringing in with you and be dresses in swimwear attire.

What items are available for purchase at your venue?

We conveniently sell venue merchandise and sunscreen at the admission window.

Am I allowed to bring in medication?

Non-prescription medications are not allowed into the venue.  Occasionally at the managers discretion under the following conditions:

Medication is in a prescription bottle.

Names must match both the prescription (properly labelled bottle) and identification.

We will make every attempt to accommodate guests requiring this service; please ask for management upon arrival should you require further assistance.

What is your Company’s policy regarding illegal narcotics?

Our venue ZERO TOLERANCE. If any employee is made aware of, or witness to an event where a guest appears to inquire about, possess, or use illegal narcotics; Security will be notified immediately. The guest will at a minimum be removed or denied entry from our venue, potentially have to speak to local law enforcement, and possibly receive a permanent trespass.

What is the refund policy?

We focus on providing our guests with an unprecedented experience. As such, we cannot accommodate requests for refunds, cancellations, or date changes.

Is there a coat check?

Yes, just past the front entrance under the covered queue at the bottom of the entrance ramp.

Please tell me about HQ Beachclub’s Concierge Center.

We offer a Concierge Center to assist you with all aspects of your day and evening. Talk to us about reservations, tickets and added experiences like restaurant reservations. We are available daily to assist you, 9 a.m. to 7 p.m. EST, at 609-783-8001.

I left/lost something (like a phone, credit card, purse, jacket) at the pool. Help?

We do a thorough search of our venue upon closing. All items left behind are moved to the respective Lost and Found department in the hotel in which we are located. Lost and Found is turned over roughly 3 hours after our venue closes. Please call 609-783-8001 as they can better assist you in recovering your lost item.

“Track my iPhone” says my phone is still at the venue. How can I retrieve it?

At times, your phone will track to the last location before it was turned off. Please call 609-783-8001 as they can better assist you in recovering your lost item.

What items are prohibited from bringing to HQ Beachclub?

Food, liquids, gum, vaporizers, e-cigs, over-the-counter medications, illegal drugs, selfie sticks, SLP professional cameras with interchangeable/detachable lenses, video cameras (includes GoPro, Google Glass, Spectacles, etc.) personal computers, drones, balloons, flowers, toys, props, inflatables, floaties, personal towels, umbrellas, signs exceeding 11” x 17” or attached to a pole/stick, weapons (includes firearms, pepper spray, pocket knives), and all sharp objects are prohibited. This is not an exhaustive list. Management reserves all rights to refuse entry.

What are the accepted forms of ID?

A current, non-expired, valid photo ID is required of every patron visiting our dayclub and all guests must be 21 years of age or older. The following forms of ID are acceptable: ACCEPTED

  • United States, Canada, England, Ireland, European Issued Driver’s License or DMV Identification Cards
  • Passports
  • Military ID Cards

I’m visiting from out of the country, what is an acceptable form of ID?

Hola. Bonsoir. Guten abend. Your passport will work fine.

How much is admission into HQ Beachclub?

The price of admission is determined by the day’s talent.

What is the guest list?

A guest list is an exclusive invite only offer for reduced admission during certain time restrictions. Entry is not guaranteed – it is subject to capacity. This is featured on select events only. We strongly encourage purchasing tickets in advance to guarantee the most seamless entry

How do I sign up for the guest list?

HQ Beachclub offers a guest list on select days. For the latest, call HQ Beachclub’s Concierge Center at 609-783-8001 daily 9 a.m. to 7 p.m.

If I am on the guest list, what time do I need to arrive by?

Please arrive as early to opening as possible and no later than 12PM. The guest list can close at any time. Management reserves all rights.

I am a guest of the hotel in which your dayclub is located. Do I receive complimentary entry?

Please contact the hotel for options, such as room packages, that may be offered with discounted or complimentary entry.

What are the benefits of a VIP Table?

VIP tables are a bundled package with VIP entry, admission, seating, a model cocktail server, food, and complimentary mixers such as sodas and juices. Your party will receive a designated VIP section with plush seating. This is the only way to obtain seating in the dayclub. All other ticket options are standing room only. Your model server will craft your cocktails tableside or you have the flexibility to create your desired beverage at a whim. We can accommodate multiple price points depending on table location and party size. Table pricing is a food and beverage credit to be used throughout the day.

How do I request a VIP table reservation?

Please fill out a form on our website HERE (located at the bottom of the page) or contact our Concierge  Center for more details. They can be reached daily from 9 a.m. to 7 p.m. EST at 609-783-8001.

What are the additional costs of VIP Table Service?

Prices are before sales tax and venue fees. Gratuity will be at your discretion the day of your reservation. 16-20% is recommended.

How do I pay for my table the day of the event?

Upon arrival, purchaser must show credit card and ID to match. You can close out your final bill with a maximum of 3 forms of payment.

My group wants to close out our bill in cash. Where is the nearest ATM?

HQ2 Beachclub offers an ATM to the left hand side of the bar.

What is the process of ‘Checking-In’ at the dayclub for my table reservation?

Please proceed to the VIP Table Reservation area designated at the entrance. Early arrival is suggested; please arrive no later than 12pm, as reservations are not guaranteed until you arrive. For later arrival guarantee, please contact our Concierge Center for prepaid table options. They can be reached daily from 9 a.m. to 7 p.m. EST at 609-783-8001.

How do I order food without having VIP table service?

Food orders can be placed at the bar. All guests can enjoy our delectable menu of food, individual beverages, and drink pitchers.

What if I bought tickets and would like to upgrade to a VIP Table?

We recommend contacting your VIP Host or our Concierge Center to discuss upgrade options. Our Concierge Center can be reached daily from 9 a.m. to 7 p.m. EST, at 609-783-8001. Please be advised that general admission tickets and weekend packages are non-refundable.

How do I purchase tickets?

Limited pre-sale tickets are available on the ticket website, through your VIP host, or by calling Concierge Center between the hours of  9 a.m. to 7 p.m. EST at 609-783-8001. Prices frequently increase closer to the event date.

What are the benefits of pre-purchasing tickets?

Eliminate the stress before the event is sold out! Once purchased, you’ll receive the best price and guaranteed entry before 1PM through a dedicated line.

What are the benefits of your Weekend Package?

Have your weekend planned ahead of time with ease! The combination ticket allows you to experience two separate venues with the same barcoded ticket for a great value. Entry is guaranteed at HQ2 Beachclub before 1PM and our nightclubs before 12AM.

Do I need to print out my ticket?

The choice is yours! We prefer a printed ticket but for your convenience we will have a full manifest with all ticket purchaser’s name at the door. Security personnel is there to help if you need clarification

Does purchasing tickets in advance allow me to skip the line?

Ticket holders are of high priority. We’ll ensure a quicker entry than waiting to pay your cover at the door the day of the event. You will be in line with only other ticket holders, so entry does move quickly. To expedite the process, please ensure everyone in your party is over the age of 21 with a valid government issued ID, is in proper dress code, and does not have any prohibited items.

But I really hate lines…

We all hate lines. However, we do offer VIP table service for purchase which is the only way to expedite you through the lines faster.

Where will I be waiting while I’m in line?

The line into the venue will be outdoors and primarily in the sun. Temperatures can reach over 90°, so please wear sunscreen and hydrate before arriving to our venue. When we anticipate higher temperatures, we will bring in outside misters, fans, and provide guests with water should the line be moving slowly.

What if my name is misspelled on my ticket?

Names cannot be changed on a ticket after they are purchased. Should you have a minor name misspelling, your entry can be permitted. If the name is completely misspelled or incorrect, please contact our ticketing company at www.ticketweb.com for potential options.

I accidentally purchased tickets for the wrong event. Is there anything I can do?

If your event is greater than 72 hours in advance you can contact our direct ticketing company at www.ticketweb.com for potential options but we cannot guarantee they will allow a change in your ticket.

I see a charge pending on my account but I never received my tickets. Do I have tickets?

Your bank may put a hold on your credit card even if your order did not go through. Please contact our Concierge Center at 609-783-8001 daily from 9 a.m. to 7 p.m. EST, as they can assist in confirming if your purchase went through or assist with a new transaction.

I’m having trouble purchasing a ticket on my mobile. How can I make the transaction go through?

It’s simple! Turn your lock screen off and shift your view to landscape on your phone. This should do the trick. If you’re still having trouble, the best option is to purchase on a desktop or laptop computer. Or, you can always call our Concierge Center at 609-783-8001 daily from 9 a.m. to 7 p.m. EST to assist you with your purchase.

The ticket price went up just before I was able to input my credit card information. Help?

Tickets are subject to increase in price or sell out at any time. Once price increases, we are unable to honor a lower price. We encourage you to buy your tickets far in advance as the demand increases closer to the date.

What if half of my group was able to buy tickets and the other half were not?

In the event pre-sale tickets are sold out, there may be a limited number of general admission tickets sold at the door.The group with pre-sale tickets must check in at the designated ticket line. The other half of the group without tickets will need to proceed to the General Admission line. Prices are generally higher at the door than pre-sale. We encourage early arrival and we cannot guarantee general admission entry.

My favorite DJ was set to perform and cancelled. What do I do?

This is an extremely rare and unforeseen circumstance. If you purchased your ticket on our website, you can reach out to our ticketing company at www.ticketweb.com with your ticket confirmation number for possible refunds or exchanges.

What are some important ticketing and entry information that I should know?

We guarantee that all tickets purchased directly from our site, including Venue Driver/Ticket Driver, are authentic. All pre-purchased general admission and weekend package tickets are standing room only. Management may refuse entry to any ticket holder for the following reasons: dress code violations, intoxication, unruliness, possession of illegal substances or carrying out illegal acts. This is not an exhaustive list. For seamless entry, please plan accordingly.

Where do I go the day of the event if I have purchased presale tickets?

There will be several different lines upon your arrival. Look for signs that match your specific ticket type.

Can you scan my ticket from my cell phone?

Of course.

What happens if I lost my ticket or can’t find it on my email?

No need to worry, we can simply locate your ticket purchase by name. Please contact our Concierge Center at 609-783-8001 daily from 9 a.m. to 7 p.m.  EST, as they can assist in re-sending your lost ticket.

What do I do when pre-sale tickets are sold out?

You still have options. We release a limited number of tickets at the door the day of the event. Early arrival is encouraged as ticket availability is not guaranteed.

Can I transfer my presale general admission tickets to another person?

Yes you may. Please see the outlined steps of what you’ll need below:

  • A photocopy or clear picture message on your phone of the original purchaser’s valid photo ID. This name has to match the tickets.
  • The confirmation email or print out with the ticket barcode.
  • Your valid photo ID.

This process also works when there are multiple tickets purchased, but guests are entering at different times. We do this to protect you in order to prevent unauthorized duplication of your valid ticket.

Once I’m inside, can I leave and re-enter?

In a word: Maybe. Re-entry is allowed only on specific days. Please inquire at the venue the day of your visit.

Who are approved distributors/sellers of HQ Beachclub Tickets?

HQ Beachclub’s official web site www.hq2ac.com and HQ Beachclub’s Concierge Center (609-783-8001) are the only authorized sellers/distributors of event tickets for HQ Beachclub. Don’t let anyone else fool you.

I have a relationship with someone at a third party hosting company and they told me they represent HQ Beachclub. How can I tell if they are legit?

HQ Beachclub’s advice to remain happy at all times…. Call us directly (609-783-8001) – no need for a third party. We have a team of VIP host professionals waiting to show you a good time.

Am I allowed to smoke in the venue?

Smoking is permitted however we do not allow e-cigs, vaporizers, mechanical smoking devices.

Am I allowed to smoke marijuana in the venue?

No.

What happens if the weather is bad?

In the event of inclement weather, management reserves the right to move the event indoors.

I am looking for a copy of my receipt. How can I obtain it?

Please contact our Concierge Center daily from 9 a.m. to 7 p.m.  EST at 609-783-8001. Please expect a 24-72 hour turnaround once the request is submitted.

I was at your venue recently and noticed I was double charged. What can I do?

Typically this is just a credit card authorization, meaning we were ensuring funds were available at the time of your purchase. This charge will reflect as processing in your bank account until the funds are either cleared or credited back to your account. It commonly takes 3-7 business days for the charge to clear. For further details regarding when the hold will be released. Please contact your banking institution directly.

I was at your venue and don’t like this photo the photographer took of me. Can I the photo deleted from your Facebook page?

Smile to the world and the world smiles back at you. With that being said, we cannot remove your photo from our social media sites. There is signage at the entrance of our venues which states, “Photos or filming may be used for promotional purposes.” We reserve all rights to the photos we wish to publish.