HQ² Beachclub

Question 1

What is the difference between ticket tiers?

Answer

ALL TICKETS, REGARDLESS OF TIER LEVEL, ARE GENERAL ADMISSION AND STANDING ROOM ONLY. NO SEATING IS INCLUDED WHEN YOU PURCHASE A TICKET. For every event, there’s a certain amount of tickets available based on occupancy for the venue. All tickets available are then broken into different tiers. Tier 1 is always the least expensive ticket available for the show. This is done to incentivize guests to purchase their tickets early for the event. Most of our events sell out, so the earlier you purchase the tickets, the less the tickets will cost and the more money you’ll save.

Question 2

How much is admission to the Beachclub?

Answer

The price of admission is determined by the day’s talent.

Question 3

What is the Guest List?

Answer

A guest list is an exclusive invite only offer for reduced admission during certain time restrictions. Entry is not guaranteed – it is subject to capacity. This is featured on select events only. We strongly encourage purchasing tickets in advance to guarantee the most seamless entry.

Question 4

How do I sign up for the Guest List?

Answer

Beachclub offers a Guest List on select days. For the latest, call HQ² Concierge Center at 609-783-8001 daily 9AM to 7PM.

Question 5

If I am on the Guest List, what time do I need to arrive by?

Answer

Please arrive as early to opening as possible and no later than 12PM for the Beachclub. The Guest List can close at any time. Management reserves all rights.

Question 6

I am a guest of the hotel in which your club is located. Do I receive complimentary entry?

Answer

Please contact the hotel for options, such as room packages, that may be offered with discounted or complimentary entry.

Question 7

How do I purchase tickets?

Answer

Ticketweb is the only authorized seller for HQ tickets.

Question 8

Do I need to print out my ticket?

Answer

Choice is yours, present email confirmation with barcode to scan. Name on ticket must match name on identification.

Question 9

Does purchasing tickets in advance allow me to skip the line?

Answer

Ticket holders are of high priority. We’ll ensure a quicker entry than waiting to pay your cover at the door the day of the event. You will be in line with only other ticket holders, so entry does move quickly. To expedite the process, please ensure everyone in your party is over the age of 21 with a valid government issued ID, is in proper dress code, and does not have any prohibited items.

Question 10

But I really hate lines…

Answer

We all hate lines. However, we do offer VIP table service for purchase which is the only way to expedite you through the lines faster.

Question 11

Where will I be waiting while I’m in line?

Answer

The line into the venue will be outdoors and primarily in the sun. Temperatures can reach over 90°, so please wear sunscreen and hydrate before arriving to our venue. When we anticipate higher temperatures, we will bring in outside misters and fans and provide guests with water should the line be moving slowly.

Question 12

What if my name is misspelled on my ticket?

Answer

Names cannot be changed on a ticket after they are purchased. Should you have a minor name misspelling, your entry can be permitted. If the name is completely misspelled or incorrect, please contact our ticketing company at www.ticketweb.com for potential options.

Question 13

I accidentally purchased tickets for the wrong event. Is there anything I can do?

Answer

If your event is greater than 72 hours in advance you can contact our direct ticketing company at www.ticketweb.com for potential options but we cannot guarantee they will allow a change in your ticket.

Question 14

I see a charge pending on my account but I never received my tickets. Do I have tickets?

Answer

Your bank may put a hold on your credit card even if your order did not go through. Please contact TicketWeb support as they can assist in confirming if your purchase went through or assist with a new transaction.

Question 15

I’m having trouble purchasing a ticket on my mobile. How can I make the transaction go through?

Answer

Email TicketWeb - [email protected].

Question 16

The ticket price went up just before I was able to input my credit card information. Help?

Answer

Tickets are subject to increase in price or sell out at any time. Once price increases, we are unable to honor a lower price. We encourage you to buy your tickets far in advance as the demand increases closer to the date.

Question 17

What if half of my group was able to buy tickets and the other half was not?

Answer

In the event pre-sale tickets are sold out, there may be a limited number of general admission tickets sold at the door, but not guaranteed. The group with pre-sale tickets must check in at the designated ticket line. The other half of the group without tickets will need to proceed to the General Admission line. Prices are generally higher at the door than pre-sale. We encourage early arrival and we cannot guarantee general admission entry.

Question 18

My favorite DJ was set to perform and canceled. What do I do?

Answer

This is an extremely rare and unforeseen circumstance. If you purchased your ticket on our website, you can reach out to our ticketing company at www.ticketweb.com with your ticket confirmation number for possible refunds or exchanges.

Question 19

What do I need to know about ticketing and entry?

Answer

We guarantee that all tickets purchased directly from our site, including Venue Driver/Ticket Driver, are authentic. All pre-purchased general admission and weekend package tickets are standing room only. Management may refuse entry to any ticket holder for the following reasons: dress code violations, intoxication, unruliness, possession of illegal substances or carrying out illegal acts. This is not an exhaustive list. For seamless entry, please plan accordingly.

Question 20

Where do I go the day of the event if I have purchased pre-sale tickets?

Answer

There will be several different lines upon your arrival. Look for signs that match your specific ticket type.

Question 21

What happens if I lost my ticket or can’t find it on my email?

Answer

Contact TicketWeb.

Question 22

What do I do when pre-sale tickets are sold out?

Answer

You still have options. We release a limited number of tickets at the door the day of the event. Early arrival is encouraged as ticket availability is not guaranteed.

Question 23

Can I transfer my pre-sale general admission tickets to another person?

Answer

Yes you may. Please see the outlined steps of what you’ll need below:

A photocopy or clear picture message on your phone of the original purchaser’s valid photo ID. This name has to match the tickets.
The confirmation email or print out with the ticket barcode.
Your valid photo ID.

This process also works when there are multiple tickets purchased, but guests are entering at different times. We do this to protect you in order to prevent unauthorized duplication of your valid ticket.

Question 24

Who are approved distributors/sellers of HQ² Beachclub tickets?

Answer

TicketWeb.

Question 25

I am looking for a copy of my receipt. How can I obtain it?

Answer

Please email - [email protected].

Question 26

What are the hours of operation?

Answer

HQ2 Beachclub is open from 11AM to 6PM on Saturdays and 12PM to 6PM on Sundays. (Management reserves right to change closing times depending on business levels).

Question 27

Are you Handicap/ADA Accessible?

Answer

Of course! Should you require any additional assistance, please do not hesitate to ask one of our staff members on site.

Question 28

What forms of payment do you accept?

Answer

Cash and all major credit cards (Visa, Mastercard, American Express) I.D. must match name on credit card. NO EXCEPTIONS! Traveling gift cards will not be accepted.

Question 29

What items are available for purchase at your venue?

Answer

Select HQ2 merchandise and amenities for sale at our cashier booth upon entry.

Question 30

"Track my phone" says my phone is still in the venue. How can I retrieve it?

Answer

Please call Ocean Security Podium, open 24/7 at 609-783-8662.

Question 31

My group wants to close out our bill in cash. Where is the nearest ATM?

Answer

ATM's are located on the casino floor. There are no ATM machines located inside our venues.

Question 32

How do I order food without having VIP table service at the Beachclub?

Answer

Limited items are available for purchase and orders can be placed at the bar.

Question 33

I have a relationship with someone at a third party hosting company and they told me they represent HQ² Beachclub. How can I tell if they are legit?

Answer

Call us directly at 609-783-8001 – no need for a third party. We have a team of VIP host professionals waiting to show you a good time.

Question 34

What happens if the weather is bad?

Answer

All events are rain or shine. In the event of a cancellation of an event, tickets will be refunded.

Question 35

I was at your venue and don’t like this photo the photographer took of me. Can I have the photo deleted from your social media?

Answer

Smile to the world and the world smiles back at you. With that being said, we cannot remove your photo from our social media sites. There is signage at the entrance of our venues which states, “Photos or filming may be used for promotional purposes.” We reserve all rights to the photos we wish to publish.

Question 36

I was at your venue recently and noticed I was double-charged. What can I do?

Answer

Typically this is just a credit card authorization, meaning we were ensuring funds were available at the time of your purchase. This charge will reflect as processing in your bank account until the funds are either cleared or credited back to your account. It commonly takes 3-7 business days for the charge to clear. For further details regarding when the hold will be released, please contact your banking institution directly.

Question 37

Where is the Ocean Food Truck located?

Answer

The Ocean Food truck is located in the rear of the HQ2 Beach Club.

Question 38

What type of music will be played?

Answer

We will offer a variety of musical genres from today’s most influential electronic and top 40 artists. Please check the events page for a schedule of specific events.

Question 39

How do I find out about upcoming events?

Answer

All upcoming events are listed online.

Follow us on all social media @HQ2AC.

Also sign up for our newsletter to be informed of events and pre-sale tickets launch dates.

Question 40

What are the benefits of a VIP Table?

Answer

VIP tables are a bundled package with VIP entry, admission, seating, a model cocktail server, food and complimentary mixers such as sodas and juices. Your party will receive a designated VIP section with plush seating. This is the only way to obtain seating in the club. All other ticket options are standing room only. Your model server will craft your cocktails table-side or you have the flexibility to create your desired beverage at a whim. We can accommodate multiple price points depending on table location and party size. Table pricing is a food and beverage minimum.

Question 41

How do I request a VIP table reservation?

Answer

Please fill out a form HERE or contact our Concierge Center for more details. They can be reached daily from 9AM to 7PM EST at 609-783-8001.

Question 42

What are the additional costs of VIP table service?

Answer

Prices are before sales tax and venue fees. Gratuity will be at your discretion the day of your reservation. 18-22% is recommended.

Question 43

How do I pay for my table the day of the event?

Answer

Upon arrival, purchaser must show credit card and ID to match. You can close out your final bill with a maximum of 3 forms of payment.

Question 44

What is the process of ‘checking-in’ at HQ² for my table reservation?

Answer

Please proceed to the VIP Table Reservation area designated at the entrance. Early arrival is suggested; please arrive no later than 12PM, as reservations are not guaranteed until you arrive. For later arrival guarantee, please contact our Concierge Center for prepaid table options. They can be reached daily from 9AM to 7PM EST at 609-783-8001.

Question 45

What if I bought tickets and would like to upgrade to a VIP table?

Answer

We recommend contacting your VIP Host or our Concierge Center to discuss upgrade options. Our Concierge Center can be reached daily from 9AM to 7PM EST, at 609-783-8001. Please be advised that general admission tickets and weekend packages are non-refundable.

Question 46

Where is the closest drop-off from a ride-share or Taxi?

Answer

Main valet at Ocean Casino Resort.

Question 47

Where is the closest valet and self-park?

Answer

500 Boardwalk at Ocean Casino Resort.

Question 48

How do I get to the pool?

Answer

HQ2 Beachclub is located at 500 Boardwalk in Atlantic City, NJ. Entry to the Beachclub is located right off the boardwalk at Ocean Casino Resort.

Question 49

What is the dress code?

Answer

Proper Attire Required.

Proper swim attire includes:

Swimming suits
No jeans – guests may not swim/sunbathe fully clothed
No undergarments allowed for sunbathing/swimming
No torn or cut-off clothing
No rips/stains on clothing
No see-through bathing suits
No offensive prints on clothing
No chains or baggy clothing (jeans, shorts, etc.)
No athletic gear
No work boots

HQ² Beachclub has a Zero Tolerance Policy. All persons and bags will be searched. The following items are prohibited:

Weapons (any items that may be used to cause bodily harm)
Controlled Substances
Sun lotion/spray
Eye Drops/Nasal Sprays
Gum/Mints/Breath Strips
Outside Food, Drinks, or Liquids (this includes water bottles of any kind)
Vitamins/Supplements
Over the Counter Medications
Cameras/Go Pros
Wearable Technology (watches are permitted)
Selfie Sticks
Colognes/Perfumes
Marijuana Products
Cigarettes, Vaporizers “Vapes”/Chewing Tobacco
Party Props

All entry is based on management’s discretion. Any person who refuses to comply with any regulation governing public bathing or swimming facility or any rule of that facility must be excluded from the premises.

Question 50

What’s the age limit?

Answer

All guests must be 21 or older with valid ID.

Question 51

Am I allowed to bring in a bag?

Answer

Any oversized bags, backpacks, purses, or parcels are not permitted. Small purses are allowed (maximum of 12×12). You are able to rent a locker for a rental fee of $20/day.

All items and persons are subject to search.

Question 52

What is the entrance procedure?

Answer

Upon entering the venue belongings are individually searched. Please ensure you empty your pockets and check all your compartments in your bag for any prohibited items above. For quicker entry into the venue, please limit items you’re bringing in with you and be dressed in swimwear attire.

Question 53

Am I allowed to bring in medication?

Answer

Non-prescription medications are not allowed into the venue. Occasionally at management discretion under the following conditions:

Medication in a prescription bottle matching the medicine’s description can be stored in a safe behind the cashier booth. The name on the bottle must match the ID of its owner and the guest must be present for medication drop off and pickup. The medication will not be able to enter the venue. Medication storage is up to security and management. All rights are reserved.

We will make every attempt to accommodate guests requiring this service; please ask for management upon arrival should you require further assistance.

Question 54

What is your company’s policy regarding illegal narcotics?

Answer

Our venue is ZERO TOLERANCE. If any employee is made aware of, or witness to an event where a guest appears to inquire about, possess or use illegal narcotics, Security will be notified immediately. The guest will at a minimum be removed or denied entry from our venue, potentially have to speak to local law enforcement, and possibly receive a permanent trespass.

Question 55

What is the refund policy?

Answer

We focus on providing our guests with an unprecedented experience. As such, we cannot accommodate requests for refunds, cancellations, or date changes.

Question 56

What items are prohibited from HQ² Beachclub?

Answer

Food, liquids, gum, vaporizers, e-cigs, over-the-counter medications, illegal drugs, selfie sticks, SLP professional cameras with interchangeable/detachable lenses, video cameras (includes GoPro, Google Glass, Spectacles, etc.) personal computers, drones, balloons, flowers, toys, props, inflatables, floaties, personal towels, umbrellas, signs exceeding 11” x 17” or attached to a pole/stick, weapons (includes firearms, pepper spray, pocket knives), and all sharp objects are prohibited. This is not an exhaustive list. Management reserves all rights to refuse entry.

Question 57

What are the accepted forms of ID?

Answer

A current, non-expired, valid photo ID is required of every patron visiting our dayclub and all guests must be 21 years of age or older. The following forms of ID are acceptable:

United States, Canada, England, Ireland, European Issued Driver’s License or DMV Identification Cards, Passports and Military ID Cards

Question 58

I’m visiting from out of the country; what is an acceptable form of ID?

Answer

An unexpired and valid matching passport matching its owner will work fine.

Question 59

Once I’m inside, can I leave and re-enter?

Answer

In a word: Maybe. Re-entry is allowed only on specific days. Please inquire at the venue the day of your visit.

Question 60

Am I allowed to smoke in the venue?

Answer

Smoking is permitted; however, we do not allow e-cigs, vaporizers, mechanical smoking devices.

Question 61

Am I allowed to smoke marijuana in the venue?

Answer

No, guests are not permitted to smoke marijuana in the venue.

HQ² Beachclub

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